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Marketplace Director Miami

Marketplace Director

Full Time • Miami
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
SAYN is hiring a Marketplace Director to join our growing team! This is a full-time position based in-office in Miami, FL. The ideal candidate has strong experience in e-commerce management, specifically related to marketplaces such as Amazon and Tiktok Shop, and possesses strong leadership skills. Position responsibilities are outlined below:

Responsibilities and Tasks
As Marketplace Director, your role involves overseeing the operations, strategy, and performance of a brand’s presence on all marketplaces, primarily Amazon and Tiktok Shop. Here’s a comprehensive list of responsibilities and tasks:

Strategic Planning and Execution
Develop and Implement Strategies:
  • Create and execute comprehensive strategies for marketplace growth, including product listing, pricing, and promotion strategies.
  • Align marketplace strategies with overall business objectives.
Market Analysis:
  • Conduct market research to identify trends, opportunities, and competitive landscape.
  • Utilize data to inform decision-making and strategy adjustments. (including promotions, advertising, deals, etc)
Goal Setting:
  • Set sales and performance targets and projections for the marketplaces.
  • Monitor and analyze performance metrics to ensure goals are met.

Operations Management
Inventory Management:
  • Oversee inventory levels to ensure product availability while minimizing excess stock (this will include forecasting and demand planning)
  • Coordinate with purchasing and logistics teams to manage stock flow.
Fulfillment Optimization:
  • Optimize fulfillment processes, including managing FBA (Fulfillment by Amazon) and FBM (Fulfillment by Merchant) models. This includes Marketplace shipping templates to reduce costs and optimize OTD.
  • Ensure compliance with Amazon’s fulfillment guidelines and standards.
Product Listings:
  • Ensure accurate and optimized product listings, including titles, descriptions, images, and keywords.
  • Manage the gating and transparency implementation and upkeep of products.
  • Monitor and enhance product detail pages to improve visibility and conversion rates.

Performance Monitoring and Reporting
Data Analysis:
  • Analyze sales data, customer feedback, and other performance indicators.
  • Generate regular reports to track performance against goals and identify areas for improvement.
  • Provide relevant reports as agreed upon to vendors/brands
KPIs and Metrics:
  • Define and track key performance indicators (KPIs) such as sales growth, return on ad spend (ROAS), and customer acquisition cost (CAC).
Reporting:
  • Provide detailed reports and insights to senior management regarding marketplace performance and strategic recommendations.

Team Management
Leadership:
  • Lead and manage a team of brand managers, ensuring they are motivated and aligned with business goals.
  • Foster a collaborative and results-driven team culture.
Training and Development:
  • Develop training programs to enhance team skills in marketplace management.
  • Stay updated on marketplace policies and ensure the team is compliant with the latest changes.
  • Ensure the team is accountable to tasks and responsibilities assigned.

Customer Relationship Management
Customer Service:
  • Oversee customer service processes to ensure high levels of customer satisfaction and address any issues promptly. (CSX and VOC)
  • Implement strategies to improve customer experience and reduce negative feedback.
Account Health:
  • Monitor and resolve account health issues quickly and effectively.
  • Report to Senior Leadership any issues that can put the brand or channel in jeopardy and articulate a plan of action with regular updates until resolved.
Brand Management:
  • Ensure brand consistency and integrity across all product listings and communications on the marketplace.
  • Manage customer reviews and ratings to maintain a positive brand image.
  • Supply the brand with daily, weekly, and monthly reporting as requested and agreed upon. These actions must be met to the expectations of the Brand.
  • Brand Onboarding is comprehensive and completed with all levels of details provided before and during the initial implementation.
  • Contracts/Agreements/Documents are in place.
  • Product details (SKU’s, descriptions, regulatory attributes, etc) are identified and listings submitted prior or upon arrival at the warehouse.
  • Regular quarterly assessments completed to ensure the products are profitable and that the Brand continues to align with our business.

Compliance and Risk Management
Policy Adherence:
  • Ensure compliance with Amazon’s policies and guidelines, including product safety and legal requirements.
  • Stay informed about changes in Amazon’s policies and update internal practices accordingly.
Risk Management:
  • Identify potential risks in marketplace operations and develop mitigation strategies.
  • Handle any disputes or issues with Amazon support to resolve problems efficiently.

Innovation and Continuous Improvement
Technology Utilization:
  • Leverage advanced tools and software to enhance marketplace operations, such as inventory management systems and analytics platforms.
  • Stay abreast of technological advancements and implement relevant innovations.
Process Improvement:
  • Continuously assess and improve processes to enhance efficiency, reduce costs, and improve performance.
  • Implement best practices and learnings from industry trends and benchmarks.




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